Privacy Policy

This Privacy Policy describes how Lyzos ("we," "us," or "our") collects, uses, and protects your information when you use our website and services (the "Service").

We respect your privacy and are committed to handling your information transparently. If you have questions about this policy, contact us at support@lyzos.net.

1. Information We Collect

Information you provide

• Account information: name, email address, and password when you sign up
• Billing information: processed by our payment partner Paddle — we do not store credit card numbers
• Communications: messages you send to support or feedback you submit
• Profile preferences: sports, teams, or stats you save for personalized recommendations

Information collected automatically

• Usage data: pages visited, features used, picks analyzed, and time spent
• Device data: browser type, operating system, IP address, and approximate location (country/region)
• Cookies: small files used to keep you logged in and remember your preferences (see Cookie Policy below)

Information from third parties

We receive certain data from our service providers — for example, Paddle provides us with your billing status, and our analytics provider (if used) reports aggregate usage statistics.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Service
• Process payments and manage your subscription
• Personalize content and recommendations
• Send transactional emails (receipts, account notifications, password resets)
• Send product updates and marketing emails (you can unsubscribe at any time)
• Detect, prevent, and respond to fraud, abuse, and security incidents
• Comply with legal obligations

3. How We Share Information

We do not sell your personal information. We share information only in these circumstances:

• Service providers: third parties who help us operate the Service (payment processing, hosting, analytics, email delivery). These providers are contractually required to protect your information.
• Payment processing: Paddle.com Market Limited handles all subscription payments. Their privacy policy applies to billing data.
• Sports data providers: we query third-party APIs (e.g., Tank01) to retrieve player statistics. We do not share your personal information with these providers.
• Legal compliance: when required by law, court order, or government request
• Business transfers: if Lyzos is acquired, merged, or sold, your information may transfer to the acquiring entity (with continued protection under this policy)

4. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in (essential cookies — cannot be disabled)
• Remember your preferences (e.g., theme, default sport)
• Measure aggregate usage to improve the Service

You can disable non-essential cookies through your browser settings. Disabling essential cookies may prevent the Service from functioning correctly.

5. Data Security

We implement reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), secure password storage, and restricted access to user data. However, no system is 100% secure — we cannot guarantee absolute security.

If we become aware of a data breach affecting your personal information, we will notify you and the appropriate authorities as required by applicable law.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for legitimate business purposes (such as tax records, fraud prevention, or legal compliance) for up to 7 years, after which it is deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account and personal information
• Export your data in a machine-readable format
• Object to certain processing activities
• Withdraw consent for marketing communications

To exercise these rights, email support@lyzos.net. We respond to verified requests within 30 days.

For California residents (CCPA)

You have the right to know what personal information we collect, request deletion, and opt out of any "sale" of personal information. We do not sell personal information.

For EU/UK residents (GDPR)

The legal basis for processing your information is: (a) performance of a contract (providing the Service); (b) legitimate interests (improving the Service, fraud prevention); (c) consent (marketing emails); or (d) legal obligation. You have the right to lodge a complaint with your local data protection authority.

8. Children's Privacy

The Service is not intended for users under 18. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

9. International Transfers

We are based in the United States. If you access the Service from outside the U.S., your information may be transferred to and processed in the U.S. or other countries where our service providers operate. We rely on Standard Contractual Clauses or other approved mechanisms for international transfers from the EU/UK.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites — review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or through the Service. The "Last updated" date at the top reflects the latest revision.

12. Contact Us

Questions, concerns, or requests? Email us at support@lyzos.net.